By completing your booking, you agree to these House Rules. Violations may result in immediate termination of your stay without refund, forfeiture of your security deposit, or recovery of additional costs from you directly. These rules exist to protect the property, neighbouring residents, and your own experience.
1. Check-In & Check-Out
- Standard check-in time: 2:00 PM onwards
- Standard check-out time: 11:00 AM
- Early check-in and late check-out are subject to availability and must be requested in advance. Additional charges may apply.
- The primary guest (the person who made the booking) must be present at check-in and must present a valid government-issued photo ID (Aadhaar, PAN, passport, or driving licence).
- All guests staying at the property must be registered at check-in. Unregistered guests are not permitted to stay overnight.
2. Permitted Guests & Occupancy
- Maximum occupancy per property is stated on the property listing. Exceeding the maximum occupancy without prior written consent is a violation of these rules.
- Only registered guests are permitted to stay overnight. Day visitors are allowed only with prior notice to Heartistry Stays.
- Guests must be aged 18 or above to make a booking. Guests under 18 must be accompanied by a parent or guardian who is a registered guest.
3. Noise & Neighbours
- Quiet hours: 10:00 PM to 8:00 AM. During quiet hours, music, loud conversations, and any activities that may disturb neighbours must cease.
- Loud music, parties, or gatherings are not permitted at any time without prior written approval from Heartistry Stays.
- Repeated noise complaints from neighbours may result in immediate termination of stay without refund.
4. Parties & Events
- Parties, events, or gatherings beyond the registered guest count are strictly prohibited unless explicitly approved in writing by Heartistry Stays prior to check-in.
- Any approved event is subject to an additional event fee and may require a higher security deposit.
- Unapproved parties will result in immediate termination of stay without refund, and the full security deposit will be forfeited.
5. Smoking
- Smoking (including cigarettes, cigars, e-cigarettes, and any other smoking devices) is not permitted inside any Heartistry Stays property.
- Smoking may be permitted in designated outdoor areas only, where specified in the property listing.
- Evidence of indoor smoking will result in a deep-cleaning charge deducted from the security deposit, with any excess charged directly to the guest.
6. Pets
- Pets are not permitted unless explicitly stated as "pet-friendly" in the property listing.
- For pet-friendly properties, guests must declare the number and type of pets at the time of booking. Undisclosed pets may result in additional charges.
- Guests are responsible for any damage caused by pets and for ensuring pets do not disturb other guests or neighbours.
7. Property Care & Damage
- Guests are expected to treat the property, furnishings, appliances, and all items with care.
- Any damage, breakage, or loss discovered during or after the stay will be assessed and the cost deducted from the security deposit. Where costs exceed the deposit, the guest will be invoiced for the difference.
- Guests must report any pre-existing damage or defects at check-in. Unreported damage discovered at check-out will be attributed to the guest.
- Do not move heavy furniture without permission. Marks on walls or floors from furniture movement will be charged to the guest.
8. Security Deposit
- A refundable security deposit may be required as stated in the property listing and Payment & Billing Policy.
- The deposit will be refunded within 5–7 business days of check-out, subject to deductions for:
| Reason for Deduction | Charge |
|---|
| Property damage beyond normal wear and tear | Actual cost of repair / replacement |
| Excessive cleaning required (beyond standard housekeeping) | Actual cleaning cost, minimum ₹500 |
| Unapproved party / event | Full deposit forfeiture |
| Evidence of indoor smoking | Deep-cleaning charge, minimum ₹1,500 |
| Missing items (linens, towels, amenities, etc.) | Replacement cost |
| Late check-out (without prior approval) | ₹500 per hour beyond 11:00 AM |
9. What Voids the Refund
The following actions will result in immediate termination of stay without refund of any remaining nights, and may result in full or partial forfeiture of the security deposit:
- Conducting an unapproved party or event;
- Exceeding maximum occupancy;
- Causing significant damage to the property;
- Aggressive, abusive, or threatening behaviour towards Heartistry Stays staff or neighbours;
- Illegal activity of any kind on the premises;
- Subletting or re-letting the property to any third party;
- Repeated violation of quiet hours after one warning.
10. Utilities & Amenities
- Please use water, electricity, and gas responsibly. Excessive or wasteful usage may be noted.
- Air conditioning should be switched off when leaving the property.
- WiFi is provided for personal use only. Illegal downloading, streaming, or any activity that violates applicable law is prohibited.
- Report any malfunction of appliances or amenities to Heartistry Stays promptly — do not attempt to repair them yourself.
11. Check-Out Requirements
- Leave the property in a reasonably clean and tidy condition — dishes washed, rubbish disposed of, and personal belongings removed.
- Return all keys, access cards, and remotes provided at check-in. Lost items will be charged to the guest.
- Switch off all lights, fans, and air conditioning before departing.
- Inform Heartistry Stays of your departure time on the day of check-out.
12. Contact During Your Stay
For any issues, emergencies, or requests during your stay, contact Heartistry Stays directly:
We are here to make your stay exceptional. Please reach out rather than suffering in silence — most issues can be resolved quickly.